Ceiva SHR508A-US User Manual download pdf (Page 13)

If you have pulse dialing or require a preﬁx to dial an outside line, you will need to •

set the preﬁx directly on your CEIVA� Press the menu button and navigate to Set-

tings > Connection Settings > Advanced Settings > Telephone Settings to change

your Modem Preﬁx or Dial Type�

NOTE: After trying any suggestion that attempts to troubleshoot a connection problem, manually connect your frame

by pressing the Menu button and highlighting Connect, then pressing Select. For further assistance, visit help.ceiva.

com or call us toll-free at 1-877-692-3482 and we’ll be happy to assist you.

Connection troubleshooting for a Wireless or Broadband connection:

Place your CEIVA in the same room as your wireless router� •

If your CEIVA is set up properly and is within range of your wireless router and is •

still not connecting, try restarting your wireless router�

NOTE: After trying any suggestion that attempts to troubleshoot a connection problem, manually connect your frame

by pressing the Menu button and highlighting Connect, then pressing Select. For further assistance, visit help.ceiva.

com or call us toll-free at 1-877-692-3482 and we’ll be happy to assist you.

My CEIVA displays an error message:

Be sure to follow the instructions on registering and connecting beginning on page 5� If

your CEIVA is displaying an error message, here are a few things to check:

Verify that all connections between your frame and power outlets and phone lines •

are securely plugged in�

If you’re using your memory card, conﬁrm that your memory card is functioning •

properly by inserting it into your computer or digital camera� Make sure the only

ﬁles stored on the memory card are photos�

Verify that you have registered your CEIVA and your PicturePlan Photo Delivery •

Service is active by logging into your ceiva�com account and viewing your frame’s

settings� You can also call us at 1-877-692-3482 and we’ll be happy to assist you�

Troubleshooting (continued)

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Ceiva SHR508A-US User Manual Page 13