Ceiva SHR508A-US User Manual download pdf (Page 12)

Troubleshooting

My CEIVA will not connect or display new photos:

Be sure to follow the instructions on registering and connecting beginning on page 5� Your

CEIVA will periodically retry whenever a connection attempt has failed� You can also con-

nect by pressing the Menu button and highlighting Connect, then pressing Select�

Make sure all plugs are securely connected to their outlets and to the back of your •

CEIVA, and that they are free of dust and debris� You may try plugging your CEIVA

into a diﬀerent phone/ethernet jack or power outlet in your house, or removing any

splitters to narrow down the problem�

Conﬁrm that your CEIVA is displaying sent photos by pressing Menu and navigating •

to What To Display, then pressing Select� Make sure CEIVA Photos is checked and

highlight Save, then press Select�

Log into your account at ceiva�com and check your frame’s settings to make sure •

the method of connection is correct and all information about dial-in numbers (for

phone connections) or network settings (for internet connections) is accurate�

Connection problems are often due to temporary phone or internet problems, •

which usually resolve themselves within 24 hours�

NOTE: After trying any suggestion that attempts to troubleshoot a connection problem, manually connect your frame

by pressing the Menu button and highlighting Connect, then pressing Select. For further assistance, visit help.ceiva.

com or call us toll-free at 1-877-692-3482 and we’ll be happy to assist you.

Connection troubleshooting for phone connections:

Make sure the phone line is not being used at the same time by another device con-•

nected to the same phone line, such as a fax machine�

Check to make sure you don’t hear a delay in the dial tone on your phone line�•

If you have DSL, make sure to use a DSL ﬁlter when plugging your CEIVA into a •

phone outlet�

If you’re not using the phone cord provided in the box, try changing the phone •

cord� The phone cord should be no longer than 15 feet�

Some voicemails and other phone features may create a stutter in the dial tone� •

Check the line and make sure you have an ordinary continuous tone� This may re-

quire that you clear out any unanswered messages�

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Ceiva SHR508A-US User Manual Page 12